After-sales Service
The Commitment Of Jean Tech
At Giean Tech, we know that excellent after-sales service is the cornerstone of customer satisfaction and long-term cooperation. Our after-sales team will provide you with comprehensive support to ensure that your equipment is always in top condition and help you maximize the value of your investment.
Technical support
Our technical support team is ready to assist you. Whether it's through phone inquiries, email exchanges or online support, we're committed to answering your questions and resolving technical issues quickly.
Scheduled maintenance
We recommend regular maintenance of the equipment to ensure its long-term stable operation. Our maintenance services include checking, cleaning and adjusting equipment to prevent potential failures and ensure your investment is adequately protected.
Troubleshooting
When there is a problem with the equipment, our after-sales team will respond quickly. Customers can report faults by phone or online form and we will provide a detailed troubleshooting process to help you get back up and running quickly.
Spare parts supply
We provide original parts and replacement parts to ensure the efficiency and safety of your equipment. No matter what kind of part you need, we can provide a timely supply to ensure that your equipment is always in top condition.
Giean Services
Our after-sales service process is designed to ensure that customers receive efficient and convenient support.
Submit a request
Customers submit after-sales service requests via phone, email or online forms detailing equipment issues so we can quickly assess them.
Evaluate and arrange services
After assessing the request, the after-sales team will arrange for the appropriate technician to provide on-site support or remote guidance depending on the nature and urgency of the problem.
Feedback and follow-up
After the service is completed, we will follow up with the customer to ensure that the problem is completely resolved, and we welcome your feedback to help us continuously improve the quality of our service.